Unauthorized TransactionsUnauthorized Transactions
BDO Fraud Alert Center
Report Fraud and Take Action
Fraud Alert
Scammers often impersonate BDO using phishing emails, SMS messages, and look‑alike websites to steal your login details or one‑time passwords (OTP). Always verify the sender and avoid clicking unexpected links.
Fraud Alert
If you suspect fraud, act quickly: reset your online banking password, lock your card in the BDO app (if available), and contact official BDO support using numbers and channels you trust.
Fraud Alert
A common red flag is urgency—messages that pressure you to “verify” details, “unlock” an account, or “confirm” a transaction. Legitimate banks generally do not ask for your OTP or password through email, SMS, or calls.
Fraud Alert
Before entering credentials, check the URL carefully. Look‑alike domains and tiny spelling changes are a frequent tactic used in phishing campaigns.
Fraud Alert
Document everything: screenshots of messages, timestamps, transaction references, and the exact URL you visited. This helps when reporting and when reviewing unauthorized transactions.
